Introduction

Ecovia ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit our website ( www.ecovialtd.com ) and use our services.

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Information We Collect

We may collect and process the following data about you:

• Personal Identification Information: Name, email address, phone number, etc.
• Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform.‍
• Usage Data: Information about how you use our website, products, and services.

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How We Use Your Information

We use the information we collect in the following ways:

• To provide and maintain our service: Including monitoring the usage of our service.
• To manage your account: To manage your registration as a user of the service. The personal data you provide can give you access to different functionalities of the service that are available to you as a registered user.
• To contact you: To contact you by email, telephone calls, SMS, or other equivalent forms of electronic communication regarding updates or informative communications related to the functionalities, products, or contracted services, including security updates.
• To provide customer support: To respond to and manage your requests to us.
• To gather analysis or valuable information: So that we can improve our services.
• To monitor the usage of our service: To detect, prevent and address technical issues.

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Sharing Your Information

We do not share your personal data with third parties except in the following cases:

• Service Providers: We may share your personal information with service providers to monitor and analyze the use of our service.‍
• Legal Requirements: We may disclose your personal information in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend the rights or property of Ecovia, prevent or investigate possible wrongdoing in connection with the service, protect the personal safety of users of the service or the public, protect against legal liability.

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Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. However, the transmission of information via the internet is not completely secure, and we cannot guarantee the security of your personal data transmitted to our website.

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Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

• The right to access – You have the right to request copies of your personal data.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

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Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Cookies

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This site contains so-called cookies. Cookies are used on this website to provide the user with access to functions such as ordering information material and choice of language.

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If you do not desire to accept cookies, you must then exit this website.

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Cookies and How to Use Them

_ga

Registers a unique ID that is used to generate statistical data on how the visitor uses the website. Retention for 26 months and will not be shared. You can prevent Google's collection and use of your personal data by downloading and installing the browser plug-in available linked here.

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_dc_gtm_UA-#

Used by Google Tag Manager to control the loading of a Google Analytics script tag. Retention per session and will not be shared. Google Tag Manager does not store any data about the visitor. It’s just a system which helps transport data to 3rd party tools, client-side.

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_mkto_trk

Used by Marketo to evaluate your use of landing pages and email, compiling reports on activity for us and providing other services relating to landing page activity. Retention until opted out via the “Completely remove me and my activity from your database” field in the Communication Preferences Centre.

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Crazy Egg

We use Crazy Egg in order to better understand our users’ needs and to optimize this service and experience. Crazy Egg is a technology service that helps us better understand our users' experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback.